Q. If I renew before my subscription runs out, will I receive one of the issues twice?

A. No, you can renew whenever you like, and we'll tack your new subscription onto the end of your existing subscription.

Q. Can I swap my subscription for another subscription?

A. In most cases, no, because subscriptions come from different publishers. However, email us and we'll see what we can do.

Q. I don't see my country listed. Do you ship wordwide?

A. Yes, but if your country isn't listed we may need to calculate a shipping price specifically. Please contact us.

Q. I ordered a subscription, but I haven't received a magazine

A. Sometimes it can take several weeks for you to receive your first magazine after subscribing. For example, if you subscribe to a bi-monthly magazine and the current issue has been on-sale for 2 weeks, it'll be around 6 weeks before you receive your first copy.

Q. I want a gift card. Do you send them?

A. We do not provide gift cards as a service, however they can be downloaded from the product page if the publisher has supplied one.

Q. Shipping/Delivery, how long will it take?

A. Delivery time depends upon the product purchased. Subscription delivery will be according to the individual publication schedule, please get in touch with us if you need details relating to your subscription. For back issues, books, and other merchandise, delivery times will depend on the delivery method selected. Standard Post is sent via NZ Post and can take up to 10 working days for delivery from time of posting. Courier service takes between 1-3 days from time of dispatch. Please note rural delivery can fall outside of these times.

Q. Shipping/Delivery, can I track my order?

A. Subscriptions and orders placed using Standard Post cannot be tracked. If you require tracking please select the Courier option. Please note subscriptions cannot be sent via courier.

Q. How do I change the address my subscription is sent to?

A. To change the address your subscription is sent to please email us subscriptions@magstore.nz with your details.